Refund policy

Last updated: October 25, 2026

Thank you for shopping at Art Hopper. We appreciate your support and want to ensure you are completely satisfied with your purchase.

Please read this policy carefully. By placing an order with Art Hopper, you agree to the terms below.

1. Returns Eligibility

  • Timeframe: You have 30 calendar days from the date you received your item to request a return.

  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Proof of Purchase: A receipt, order confirmation email, or order number is required to complete your return.

Please note: Due to the nature of certain items (such as custom/personalized artwork, opened fine art prints, or digital downloads), some items may be final sale. Any non-returnable items will be clearly marked on the product page.

2. How to Initiate a Return

To start a return, please contact us at support@arthopper.store with your order number and the reason for your return.

  • If your return is accepted, we will provide you with instructions on how and where to send your package.

  • Items sent back to us without first requesting a return will not be accepted.

  • Customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged or defective. Shipping costs are non-refundable.

3. Damaged or Defective Items

We take great care in packaging our products so they reach you safely. However, if you received an item that is damaged, defective, or incorrect:

  • Please contact us within 7 days of delivery at support@arthopper.store with photos of the damage and your order number.

  • We will gladly arrange for a replacement or a full refund, including any shipping fees incurred.

4. Refunds

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5–10 business days, depending on your bank or credit card issuer).

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again.

  2. Then, contact your credit card company; it may take some time before your refund is officially posted.

  3. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@arthopper.store.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at support@arthopper.store and send your item to: 4975 Lower Wyandotte Rd, Oroville, CA 95966 USA.